Terms & Conditions for Ulanton Parts

1. Legal Basis

By accessing this website, placing an order, or purchasing products from Ulanton Parts, you agree to abide by the following terms. These terms are governed by the laws of the People’s Republic of China, with Ulanton Parts’ registered address at: Lianxi Village, Zhuji Street, Tianhe District, Guangzhou City, Guangdong Province, China. We reserve the right to revise these terms without prior notice.

2. Core Definitions

• Seller: Refers to Ulanton Parts, a supplier specializing in excavator parts, construction machinery components, and mining truck spare parts, and operator of this website.
• Buyer: Any individual or company that orders products through this website.
• Goods: Specifically refers to the excavator parts, construction machinery parts, and mining truck spare parts provided by Ulanton Parts.

3. Payment & Order Confirmation

All orders require full payment of applicable fees to be processed. Once your order is successfully placed, you’ll receive an email with details for verification. If payment is not received or your payment method is declined, we cannot ship your order, and ownership of any selected items will not transfer to you.

We accept common payment methods including PayPal, Visa, MasterCard, and bank transfers. For other payment options, please contact us at ulantontrading@gmail.com for confirmation before ordering.

4. Order Cancellation

You may cancel your order at any time before payment is confirmed. Once payment is processed, we’ll send an order confirmation email, and cancellation will no longer be possible.

5. Shipping & Delivery

Shipping costs are borne by the buyer and will be calculated during checkout. While Ulanton Parts is not liable for damage occurring during transit, we take reasonable steps to package goods securely to prevent loss, damage, or destruction before dispatch.

For detailed shipping rules, please click: Shipping & Delivery to get more informations.

6. Returns & Refunds

You may request a return or refund if you contact us within 30 days of purchase. To start the process, reach out via ulantontrading@gmail.com or through your customer account on the website.

Generally, the buyer covers return shipping fees. However, if the return or exchange is due to our error (e.g., wrong item, manufacturing defect), we will cover the return shipping costs.

For full details, please click: Return & Refund Policy to know more.

7. Complaints & Support

For questions or issues related to products, orders, or services, contact our customer service team via:

• Email: ulantontrading@gmail.com
• Phone: +8618516987934

Our team will address your inquiry promptly. Resolutions are handled on a case-by-case basis to ensure fair and timely processing.

8. Liability After Delivery

Once goods are delivered, Ulanton Parts is not responsible for health or safety risks arising from improper use, installation, or maintenance of the products by the buyer. We shall not be liable for damages caused by misuse of the parts.