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Who are we?

Ulanton Trading Spare Parts Ltd.

We specialize in supplying excavator parts and engineering machinery spare parts, with a complete range of products, reliable quality and professional services to ensure the efficient operation of your equipment.

Frequently asked questions

What kind of excavator spare parts do you offer?

We provides a full range of aftermarket excavator accessories and heavy equipment spare parts, covering top brands like CAT, KOMATSU, HITACHI, VOLVO, and CUMMINS.

We offer both original and aftermarket components as a one-stop solution, supported by a team of seasoned mechanics who provide expertise, technical support, and follow-ups.

With a well-stocked inventory and streamlined service, we ensure quick access to quality parts at fair prices, catering to both routine maintenance and urgent repairs, while prioritizing timely delivery and customer satisfaction.

Where Can I Find Item Availability and Order Tracking Details?

For details regarding each item’s availability, please refer to its specific product page. Once you’ve placed an order, you can check its status by clicking “My Account / My Orders.”

When your order ships, a shipment confirmation along with tracking details will be sent to you within 24 hours of dispatch. For full information, please review our Shipping Guide.

Will you restock items indicated as “out of stock?”

Items marked “out of stock” may be restocked depending on supply availability. For specific updates on restock timelines, please contact our team via WhatsApp: +8618516987934.

Could you deliver to my country?

You can ship your order to locations listed during checkout. When creating an account or entering shipping details, a dropdown menu will show available countries/regions.

If your country/region isn’t listed, please contact our sales representative via WhatsApp: +8618516987934.

How long does shipping typically take?

Shipping times vary by destination and the method selected during checkout. Once your order ships, you’ll receive tracking information to monitor its progress. For estimated delivery windows based on your location, please refer to our Shipping Guide for detailed timelines.

For more information, please contact us via WhatsApp:(086)18516987934.

Can I choose expedited shipping?
Yes, expedited options may be available based on your location. During checkout, you’ll see these methods with their timelines and costs—note that expedited shipping typically incurs additional fees. Select the one that fits your needs.
Where can I view my receipt?

You can view your sales receipt in the “My Orders” section of your account—select the relevant order to access it. If you need help, contact us via WhatsApp: +8618516987934.

How can I return an item?
To return an item, please first contact our customer service via WhatsApp: +8618516987934 with your order number and reason for return. We’ll guide you through the return process, including details on eligible items, return deadlines, and shipping instructions.
 
If you received an incorrect item, notify us through the same WhatsApp number, providing photos of the item and packaging. We’ll arrange for a replacement shipment or a full refund.
 
Need further assistance or have other questions?

Feel free to reach out to us through the following channels:

We’re located at Lianxi Village, Zhuji Street, Tianhe District, Guangzhou City, Guangdong Province, China, and will respond to your inquiries promptly.

Further assistance or other questions?

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